Baby Brain?

I'm slowly getting myself sorted out for the impending new arrival. Planning to stop work at the end of January and have finally sent off all of my paperwork to apply for Maternity Allowance.

Work has been pretty steady but I've been worried about the effect of pregnancy on my work. Within a week I had two complaints. This was a shock as I very rarely get complaints - in fact the last complaint I had was from a rather dodgy character who basically didn't want to pay me for the work I'd done and accused me of shoddy work in an attempt to get away with it.

However I admit - pregnant women get what is fondly termed as 'baby brain' that is, there is so much going on in your head with the prospect of a new arrival and all that implies that you forget things. I've taken to carrying my diary with me everywhere to avoid double booking things and, of course, taking extra care with my work so as not to miss anything.

The first complaint was that I had put everything in the present tense for a 200 page document rather than the past tense - which seemed rather odd. Lo and behold I was able to point them to the instructions that I had been sent which said to please use PRESENT tense (they were very apologetic).

Unfortunately the second complaint has been going on for a long time - I edited a book on screen by a non-native English speaker, returned it to the client after clearing up some queries with the author who remarked that it was odd that I hadn't sent him a list of where his grammar and spelling was incorrect. It isn't my usual practice to do that as it often opens up a can of worms where I spend hours explaining English language usage and defending each change - I'm employed to sort the text out not to teach him English grammar. Plus the job was for a set rate so all those extra hours would have been unpaid.

A few weeks later he sent me a curt email saying that he'd received the proofs and none of the changes that he had identified had been made and could I send him a list of exactly what I had changed as as far as he could see I hadn't touched it. Understandably I referred this back to the client in case the wrong version had been sent to the typesetter (it happens!). He hadn't previously sent this list of changes to myself or the client so I hadn't included them because I hadn't been aware of them. I left it with the client who was going to get it looked at again in-house and get back to me. Today the client has come back with a pdf of all the changes - granted I missed a few but the majority of which I wouldn't have changed because as far as I was concerned the text made sense or because I didn't want to change the author's meaning - in short it has been extensively rewritten in places, which wasn't my brief. I am not sure what the client wants me to do about the problem - I offered to go through it again with his comments in mind but they opted to do this in-house - they paid my bill before his complaints came to light (and I feel that the work I put into the book warranted the charge). But all they can see is the huge number of changes on the proofs rather than the amount of editing that was done before it got to proof stage. Plus as there were a few that I admit I should, perhaps, have spotted I feel that 'baby brain' and the numerous viruses I've caught over the past few months may have meant my editing performance was less than perfect.

In the meantime I have worked for several other clients who have all praised my work - so I'm going to try not to dwell on this, concentrate on finishing my workload for January and then return to it all after my maternity leave. I've apologised to the client and offered to do another project at a discounted rate once I return to work in the Summer and keep looking at those emails/letters of thanks.

Busy, Busy, Busy

If you follow me on twitter you may have caught glimpses of my current state of mind and jam packed life!

Yes there are plans to revamp the room I 'use' as an office that I talked about in my last blog post but unfortunately not for me but for a new addition to our family expected in February. The 'office' will move to a corner of the spare room until said infant is old enough for school and I can up the freelance work again to warrant converting the garage! This news has, of course, opened up lots of questions for my working life.

I went freelance after my son was born so I've had to find out what happens financially. I can claim maternity allowance but will, in effect, have to close my business for the period that I am claiming. You can have up to 10 keep in touch (KIT) days but those are more geared towards attending meetings, training and conferences rather than editing the odd manuscript I should think. This has left me with a dilemma of how to deal with my clients. At present I haven't told any of them of the expected arrival, I'm not sure how long I will want/need to take off work (my OH predicts a week at most) and I'm still smarting from the 3 month work drought after telling them all I would be in Australia for 3 week's holiday back in 2008. Though it feels slightly dishonest I'm inclined not to say anything until the baby is here (and maybe not until I'm ready to start work again) as I have a good network of contacts who I can recommend to clients whilst I am 'too busy'.

I've been quite pleased that work has been trickling in regularly and I've managed to retain some new (non-publishing) clients though the big client of early in the year that occupied most of my time from January to May has now disappeared off the face of the earth (thankfully I did get the final payment from them - eventually). I even managed to juggle my first experience of the 6 week school holidays with relatives visiting, morning sickness and work (plans are definitely in motion to cope better with it next year). A quick look at my accounts show that I'm slightly ahead of this time last year but then scared me as I could also see that I've really only got 3 working months left until baby takes over - not to mention how close Christmas is (oops I said the C word).

I also took on a regional role, rather than just a local one, for the charity that I volunteer for shortly before I found out that I was pregnant. In theory it is a small job but we don't have a full regional team so I feel I should be more involved than I initially signed up for. I like to keep busy ...

Waves and concerns

I seem to be blogging in waves at the moment. There's lots of ideas zooming around my head but sitting down at the computer screen and typing seems to only happen in short sharp bursts.

I'm also fretting a bit. I've had some health issues which have temporally abated but my medication runs out tomorrow and the GP warned it could all start again. I've had two appointments at the hospital for the 'abnormality' the optician spotted and now have to be referred to another consultant who's at a hospital 40 minutes drive away (the usual time spent at the hospital is 2 hours to see the Dr for 10 mins - and you can't take a book to read because they put scary drops in your eyes).

My OH has been working some awful shift patterns so has been absent from childcare duties and then when he did get a few days of the decided he needed a break and went fishing (though I still refuse to take it up as a hobby so that I can have a break). We should finally find out about the redundancy decision on Tuesday but in the meantime things are a little tense.

Plus I feel a little bit of a failure - after nearly 4 years freelancing I've let my OH persuade me to apply for a part-time job. Though I have a lot of work to do in the next 10 days I have nothing in the pipeline and no money coming in for at least a month. My usual clients have gone silent and after prodding some have admitted that they 'aren't currently sending anything out of house'.

I'm not completely disappearing from the freelance scene - and I don't know if I have the job yet - but I am looking for a bit more security. There are only so many things you can sell on eBay and my son needs a school uniform for January.

Hmm after that moan perhaps I should have kept the blog silence a little longer ....

A knock in confidence

I've been a bit quiet of late (for those who know me personally that is very rare!).

I've been very busy with quite a lot of work coming in - great.

However a couple of weeks ago I had to make a difficult decision with a job I'd agreed to take on - I sent it back, unfinished. I've never done that before - I've always ensured that I've done a complete and satisfactory job, though it may have been a little late. Unfortunately it had got the the stage that I'd worked double the hours I'd allocated to it, it was already a week late but I was less than halfway through the final edit. I was staying up all hours to make progress on it and had other clients work backing up. The final decision was to risk losing this one client to save losing up to 3 others. A difficult decision but it was the right one at the time.

I've already had repeat business from the other clients but I must say it has knocked my confidence a bit - mainly because it was taking me so long to complete the project and I like to take pride in my work.

How do you deal with it when your confidence is knocked?

Deadlines

Cartoon by Dave Walker. Find more cartoons you can freely re-use on your blog at We Blog Cartoons.

It's an old joke - 'I love the sound of deadlines as they whoosh by ...'

I've got one project that has been doomed before it started.

Tuesday - message from client: I've got a copy edit, usual rate, deadline 3-4 weeks.

My reply: I'm a bit busy for the next couple of weeks so 4 weeks would be better, say 23rd June?

Client: great, I'll get it into the post.

Wednesday: message from client: just heard that the typesetter will be going away on 23rd June for 5 weeks. Could you forward the chapters as and when you complete them?

My reply: I don't like doing things in bits like this but I will have a look when I get the project. I expect that if he is going away for 5 weeks he will be very busy and it might be best to wait rather than to rush it and make mistakes. I won't be able to look at this closely for a few days anyway as I am quite busy at the moment.

Thursday: message from client: I appreciate what you are saying but please do try if you can. By the way I am going away on 9th June for 2 weeks so I won't be able to forward anything to him after that date.

Me (to the cat, obviously): huh? so my 4 week deadline has been reduced to 2 without having even received the project.

What she really should have said: I'm going on holiday (ha, lucky me) so I'd really appreciate it if you could magically have all of this done in a week (approx. 60 hours) so I can get it to the typesetter and it will be finished when I get back. Cheers.

Working hours

I enjoy being freelance - being my own boss, keeping my own hours, being able to take time off if needed (well that's the theory). What I don't enjoy is the view by some clients that as a freelance you are available to work for them 24/7 (even hang around for 10 months just waiting for them to call) and the view of my nearest and dearest that I'm at their disposal 24/7 too.

I always describe myself as being a part-time freelancer. Mainly because my son is under 5 and though I do have childcare for him on some days it is not all day everyday (the cost of childcare was one of the deciding factors for my not going back to work in-house in the first place). Some of my childcare arrangements are quite fluid - grandparents have him for the odd afternoon and nursery is only open term time. Therefore I am always open and honest about my situation in dealing with clients and let them know my main work days. I try to check my email throughout the day and have my mobile on hand if I am out of the house. I have missed jobs in the past simply because I haven't answered a general email shout out in time.

I've taken steps in the past to ensure that I also manage some family time and get to talk to my husband once in a while but all this has become increasingly difficult at the moment.

There are several factors to this - relatives who think they can drop by for a visit at a moment's notice (and even stay for a few days); friends who think I can babysit their kids at a moment's notice (as I'm at home anyway); my OH thinking I can sort out that lengthily phone call with our gas/electric/tv provider or pop into the bank for a lengthily discussion about the mortgage - whilst still keeping up with the washing, drying, cleaning etc; my OH thinking that because he has a day off we can spend half the day in Ikea (twice in the last few weeks); being on watering plants/feeding cats duty for those off on holiday; the leader of the mum's group I belong to thinking I can take over from her because SHE is GOING BACK TO WORK; and clients who are a bit economical with the truth about how much work is involved in a project.

I am considering having a sign printed with my various 'functions' and times available to wear around my nearest and dearest to guilt them into giving me space

5-7am alarm clock (at set intervals - normally involves physical violence and paired with 'will you switch that b***** thing off?' or 'If you are only going to get up with the LAST alarm bell why do you have so many?'
7-8am wardrobe assistant (to 3 yr old)
8-8.30 taxi to nursery
9-11 Work (Mondays and Thursdays this is extended to 1pm)
11.30-1 Taxi to Grandad's (Tuesdays) (Thursdays - at 1pm)
1pm -5pm Work (Tuesdays and Thursdays)
1pm-5pm entertainments officer (for 3 year old)
6pm dinner followed by 7pm bath time
8-12pm Work (when OH is absent - 2-3 times a week- work starts when 3 year old asleep - latest 10.30pm)

I average about 20 hours work a week but when you throw in other 'responsibilities' that have been put on me of late you can see why I struggle. I think there is a secret conspiracy to get me back to 'going out to work' - though I'm not convinced that less would be expected from me if I left the home to work maybe I would be less inclined to do it).

Maybe installing a soundproof glass box and screening my calls would help. How much are conservatories going for nowadays? ... scrap that - I'd have to go and 'discuss' the mortgage again to fund it.

I've seen lots of similar moans on forums and Facebook really so I know I'm not alone. So should freelancers work the same hours as their clients? Personally I'm not giving up my current arrangement (though OH has been given a serious talking to) and will be reviewing it again next year when my son will be at school full-time.

Motivation's what I need

I've definitely left the holiday feeling behind with an urgent and taxing job during my first week back at my desk.

Since then though, well lets say I need a good swift kick up the proverbial. It may be that there was three weeks worth of Sky+ to watch (and that the box kept breaking down as it doesn't seem to be able to cope with being more than 40% full) or just the first signs of Spring but I just keep finding that the day has passed and I've done virtually nothing on the work front). I can't even say I've been doing much on the home front either - the dust that we left at the end of January is still evident (though if the in-laws decide that they are coming for Easter after all I'll have to get myself into gear on that too).



My usual motivation is money or lack of it and that should be the case here - bills to pay at the end of the month and insufficient funds to clear them. So what could it be? - wanting to be back on holiday? no. More pressing social and family matters? no. Boredom? hmm, maybe.



As much as I moaned about my client from another planet their project was the last one I worked on before I went away and another from them was the first one when I came back. It was all high pressure and confusion, frustration and talking at cross purposes - in short a bit like my old in-house job.



But the time has come to give myself a serious talking to. If work was always like that I'd have a serious burn out (been there, done that and got the t-shirt) or I'd blow my client relations by actually saying the things I'm thinking and blogging about. The 'boring' stuff is my bread and butter and something interesting is always waiting in the wings :-) Obviously my timing is as wrong as ever - as the preschooler is now out of nursery for the Easter holidays!



I'd be interested to know how everyone else pulls themselves out of a work rut.

Late payments, a worrying trend

I am supposed to be on holiday - but it seems I can still get frustrated by what is happening at home from the other side of the World.

It seems that every single client I've had over the last 6 months has messed me about over payment. EVERY SINGLE ONE. My reserves have been eaten up in overdraft fees and I often wonder if stacking shelves in a supermarket would be a better option - I've done it before and it was mind numbing but at least I had a regular pay check.

A couple of days ago I found out that a new client I'd worked for on a massive project over Christmas - getting in extra childcare and working right over the Christmas break - has not only failed to pay me on time but, on querying when the payment would arrive, I was told that it wouldn't be until the beginning of March. In what other profession than those who are freelance would this delay be acceptable? Because I can only work part-time at the moment this amounted to a months work - so my mortgage and other payments are all affected. Am I just unlucky with clients or is this a general trend that us freelancers should be aware of?

The client I've been ranting about for several posts is still emailing me over 'where I am' with the project that I finished 3 weeks ago. As I've actually spoken to the person I know he has been getting my emails so I am now regarding them as humorous rather than irritating - but really if they can't be professional with their freelancers how are they with their clients?

Now to workout a months interest for my late payer ....

Extended break and Carbon footprints

I haven't had much to say recently with the extended break I've been having due to being honest about my holiday.

My recent client - yes that one - did send some proofs on Friday but unfortunately wasn't prepared to wait until the end of February for their return. I am still expecting them to try to send the rest and email queries to me whilst I am away - despite my having kept all 5 people involved informed and being very clear when I took the project on.



I came across this from a Canadian freelance writer courtesy of Fyrefly - which makes me feel a little less guilty about my carbon footprint. Unfortunately my OH has an hours drive to work and back in a gas guzzling car so perhaps he cancels my efforts out!



Well no work for the next 3 weeks but lots and lots of reading (I hope).

Are clients on the same planet? ... I'm beginning to think not

I couldn't believe my eyes this morning when I opened my in box. The client from another planet had sent me yet another a message.

Now this wasn't the same as the one I'd had a few days ago asking me why I had made certain changes to the MS (because that was what was specifically requested in the brief), or to tell me they'd received my invoice and were paying by return (I can wish), or that they were offering me more work (well it was a really good rate of pay so I'd be tempted).

No, it was a message from the editorial manager asking me to report on the status of the project and when I would be likely to return it

... erm I returned it 8 days ago.

I know they received it as I've had a 'huge thank you' message from the client (and queries from the EM). I did notice that the message was sent to several people so maybe EM forgot to take me off the list, but even so.

I did notice on a forum recently that the client was advertising for a new editorial manager, I wonder ...

Are clients on the same planet?

A regular debate on one of the facebook groups I frequent is 'Do clients speak the same language as us?' with my latest one I'm beginning to wonder if we both inhabit the same planet!

Early December got a 'would you be interested in a quick job for us' email, to which I replied a hearty 'yes' with a view to working over the Christmas period when everyone else was on holiday.

Week before Christmas
Client: 'Glad you can take on the project, will be with you hopefully before Christmas but definitely before the New Year'

2nd Jan
Client: 'Here are the series editors' corrections for the text'.
Me: 'Okay, but I don't have the text to add the corrections to'.

10th Jan
Me: 'I have just received the original but there appear to be 2 versions'.

11th Jan
Client: 'There are 2 different versions of the book one with questions and the other with the answers - here's the email with the instructions that I thought I'd sent before Christmas - can you do the checklist over the weekend and get queries to the project manager early in the week?'

Sun 13th
Me (to project manager): 'Okay I've gone through and here are my initial queries and the checklist you wanted me to fill in. Can you check that I am on the right lines and get back to me?'

Mon 14th
Project manager: 'I'm very pushed at the moment will get back to you tomorrow'.

Tues 15th
Me (to PM and client): 'I've finished going through and there appears to be a lot of text missing - changes have been made to the questions but I need matching information for the answers are there any files missing?'
Project manager: 'I have your queries sent on Sunday I'll be in touch tomorrow with an answer'.
Client: 'There aren't any more files'.
Project manager: 'Can you tell me where you are with the project and how long it is going to take you to finish it?'
Me (to PM): 'Depends on when I get the missing information unless you want me to try to write it'.

Yesterday
Project manager: 'Can you tell me where you are with the project and how long it will take you to finish it?'
Client: 'You don't appear to have sent the information we requested to be with us immediately after the weekend.'
Me (to client): 'Was sent to project manager on Sunday'.
Project manager: 'The stuff sent on Sunday is fine. Can you fill in the attached form to say where you are with the project and how many hours you think it will take?'
Me (to project manager): 'All depends on the answers to the queries.'

Today
Client: 'Can you tell me where you are with the project?'
Me: 'I am waiting for answers to queries sent on Tuesday as I am missing a lot of information.'
Client: 'Please find attached information that we have - does this help?'
Me: 'Not really as it is the same as what I have. Can you confirm what you want me to do? Should I wait for answers to the queries or should I try to rewrite the answers book to match the questions myself?'
Client: 'Oh don't wait for the answers to the queries as we won't send them off until we get proofs. Please do write the answers for the book as best you can. Can you let us know when you will be finished?'
Me: argh!!!!

And, yes, this is one of the clients in my last post about asking questions and Wordsmith was quite right in her observations that there are situations where you can ask too many questions but I dread to think what would have happened with this project if I hadn't!

Payment terms are 45 days - so my hair should have started to grow back by then :-)

OK, rant over, back to work!