Ditching Clients

I've been debating about whether to ditch a client or not. It's the one I've talked about here and here (and the last project was just to awful for the blog). It isn't the work that bothers me but the lack of communication and unprofessionalism of the company I do the work for (they are a prepress company). A couple of weeks ago it was the last straw and I wasn't going to work for them again but then I got a heartfelt apology (my messages had been sitting in their spam folder) and I got paid within 2 weeks rather than the usual 6. So I'm undecided again - they pay well if I can just suffer the headache...

... also this week a client who I thought had dumped me got back in touch (after a year) and gave me enough work to keep me busy for the next few weeks and a slightly better rate (after some negotiation).

All this comes after really messing up a job for a friend last week. Rushing through to get it done, as other factors had impinged on my time, rather than taking the time to triple check that I had done it properly. Even after a second chance I'd got myself so worked up that I missed the wood for the trees - she deserves a large drink the next time I see her and will probably never ask for a favour again! The OH got a serious talking to but really the blame was all mine.



So a new, improved, more focused Dougalfish is born who is prepared to negotiate for what she wants, will strive for excellence in her work and will say 'no' to clients she can do without ... well that's the theory ;-)

Late payments, a worrying trend

I am supposed to be on holiday - but it seems I can still get frustrated by what is happening at home from the other side of the World.

It seems that every single client I've had over the last 6 months has messed me about over payment. EVERY SINGLE ONE. My reserves have been eaten up in overdraft fees and I often wonder if stacking shelves in a supermarket would be a better option - I've done it before and it was mind numbing but at least I had a regular pay check.

A couple of days ago I found out that a new client I'd worked for on a massive project over Christmas - getting in extra childcare and working right over the Christmas break - has not only failed to pay me on time but, on querying when the payment would arrive, I was told that it wouldn't be until the beginning of March. In what other profession than those who are freelance would this delay be acceptable? Because I can only work part-time at the moment this amounted to a months work - so my mortgage and other payments are all affected. Am I just unlucky with clients or is this a general trend that us freelancers should be aware of?

The client I've been ranting about for several posts is still emailing me over 'where I am' with the project that I finished 3 weeks ago. As I've actually spoken to the person I know he has been getting my emails so I am now regarding them as humorous rather than irritating - but really if they can't be professional with their freelancers how are they with their clients?

Now to workout a months interest for my late payer ....

Are clients on the same planet? ... I'm beginning to think not

I couldn't believe my eyes this morning when I opened my in box. The client from another planet had sent me yet another a message.

Now this wasn't the same as the one I'd had a few days ago asking me why I had made certain changes to the MS (because that was what was specifically requested in the brief), or to tell me they'd received my invoice and were paying by return (I can wish), or that they were offering me more work (well it was a really good rate of pay so I'd be tempted).

No, it was a message from the editorial manager asking me to report on the status of the project and when I would be likely to return it

... erm I returned it 8 days ago.

I know they received it as I've had a 'huge thank you' message from the client (and queries from the EM). I did notice that the message was sent to several people so maybe EM forgot to take me off the list, but even so.

I did notice on a forum recently that the client was advertising for a new editorial manager, I wonder ...

Exit Strategy Planning

As a freelancer you aren't supposed to take holidays or be off sick - you should be there day and night at the clients beck and call (and of course only work for them even if they only call on you once in a blue moon for an urgent project) - right?

In my first year of freelancing I didn't understand these rules ...

I booked a holiday.

(Well actually it was booked before I even thought about going freelance but the fact remains that I didn't think it would be a problem.) On top of the holiday we moved house 3 days before we were supposed to fly (obviously this wasn't the plan but that's how it ended up happening). As this was a move of 190 miles, with my OH at one end and myself and the three year old (then 1 year old) at the other, my work was somewhat disrupted but I made sure I got everything done and sent back before my 'break'. The result was that I ended up not working for about 6 weeks because I took a week to move and another 2 for a holiday and therefore wasn't available when needed.

In March last year I ended up in hospital with an infection. I was only in hospital for a week and then out of action for another week because the cocktail of drugs I was prescribed wasn't conducive to sitting in front of a screen. During that week I continued with the projects that had been due whilst I was in hospital and returned them only a few days late (obviously telling the client via my OH that I was in hospital as soon as we realised I would be staying in). I wasn't expecting flowers and both clients involved were sympathetic at the time but the upshot was that I didn't have any work from them for several months. In fact it took until October to get back into a regular level of work - so, on the plus side, it did make me market myself more.

Late last year my sister in law moved to the other side of the world and I was persuaded to book a trip to see her (which I'm taking in about 10 days time). I informed all of my clients and told them that I would have my laptop with me so could do on-screen work and could probably find room in my luggage to take one manuscript.

But I sent my last project back to a client on Wednesday and nothing else is in the pipeline either before I go or lined up for when I get back. I have been asked to collate some proofs but I think the postage cost to Australia put them off :-) I'm starting to worry that being 'unavailable' may lead to another work drought.

Would I have been better NOT to tell everyone my plans and just set up an 'out of office' reply to my email for the period (though as it is web-based that wouldn't be needed as I can access them there, though the time difference could prove a problem)?

If I had been still working in-house I'd currently be doing unpaid overtime to get everything done before I left and would be expecting to do the same once I got back. I would have still been expected to churn out the same number of books as I had in previous months - despite not actually being there and would be 'stressed to the eyeballs'.

Instead I am sitting here wondering how I can get out of doing the mountain of housework that needs doing before we leave. My excuse (probably since October when work picked up) has been too much work to do. The result is similar to the one Kate Muir describes in today's Dark Ages (Times Magazine) except probably worse as reading between the lines she 'normally' does the chores she mentions wheras I avoid them at all cost.

I suppose there is still time to send round a begging email to clients on Monday - but then again there is the packing to be done.

I'd be interested to hear how others manage it - or even if they do.

Should freelancers be afraid to ask questions?

When I worked in-house we had a favourite freelancer who was initially referred to me as 'good but he needs his hand holding'. When I embarked on my freelance career I went to great lengths to avoid being called the same!

However is it always the case that if you ask too many questions you will be regarded as not up to the job? It certainly wasn't the case with the aforementioned freelancer - I'm sure he was the most used on our list, precisely because he asked questions and therefore the finished result was what we needed.

I've recently had projects from two different new clients where I have had to overcome my fear of being regarded as 'needing a hand holder'. I always worry that it isn't professional to ask lots of questions - however if I didn't ask I doubt it would have been as a professional job as the end result.

The first had lots of information to fill in and sheets of information to read before you started but it was full of jargon that was specific to the company, whom I hadn't worked for before. The end result of all my questions has ended up in a good working relationship with the editor involved who has already passed on more work.

The second was vague from the start and materials arrived haphazardly. From my initial questions I found that there was a lot of information, various checklists and instructions that I hadn't been sent and it turned out to be a much more involved job than I'd initially been led to believe. If I hadn't asked questions I dread to think what the end result might have been.

In addition lots of forums, such as the Line for SfEP members, can help out when you have a crisis of confidence about where to put a comma and they may also have other members who have worked for the same client and can shed some light on your queries.

So in conclusion, from my experience, it isn't unprofessional to ask questions - as long as you ask them in a professional way - and the end product could end up in a better working relationship, a better finished product and ultimately more work.